Gjestevurderinger

av geirsindrer Haugesund, Norge

Veldig fornøyd! 😀

Har nylig vært her i 14 med en familie på fem og vi har storkost oss. Rolig område som passer for familieferie, hyggelig personale, OK mat, fantastisk familieunderholdning hele dag/kveld, bra renhold.

av Ragna K

Helt ok

Alt er inkludert, men maten blir ikke ofte variert. Noen av de som jobber dær er uhyggelige. De er ikke gode i engelsk, det blir vanskelig å forstå. Rommene er fine og romslige. Litt slurvete med rengjøringen på rommene noen ganger. Men alt i alt er dette et helt ok sted

av John W Rakkestad, Norge

Fint hotell med flott beliggenhet

Vi var på ferie her fra 3 - 10 Juni 2015. Dette er ett all inklusive hotell. Man får ikke sine all inklusive bånd før etter klokken 14 så hvis man ankommer før dette så får man ikke ta del i all inklusive programmet. Men når man først har fått på dette båndet så er det fritt fram med alle rettigheter. Rommet var helt greit med dobbeltseng, 2 stoler, lite kjøleskap, liten safe, air kondisjon, dusj.... Balkong med flott utsikt over Svartehavet. Varmt vann i dusjen .. opplevde aldri at det ikke var varmt vann. Rommet ble gjort rent hver dag og vi fikk noe håndkler vær eneste dag. Inkl søndag. Maten var bra. Variert og godt. Gikk mye i produkter fra gris, kylling.. Fantes vanlige poteter, ris, gratinerte, chips...... Flott hotell med eget tower/heis som tar deg ned 8 etasjer ned på stranden. Masse solsenger. Når vi var her så var vi de eneste turistene fra Skandinavia. Det var mange fra Polen, Russland, Ukrania. Litt problemer med språk da ikke alle ansatte snakket engelsk. Ønsket helst å snakke tysk,russisk, polsk. Taxi står parkert utenfor hotellet og en tur til f.eks Sunny Beach koster 20 leva ( en vei ) Man kan gjøre avtale med sjåfør om henting senere hvis dette er ønskelig. Flott pool anlegg for store og små. Eget opplegg med show/animation for barna hver dag samt aktivering for de voksne med f.eks trim, bocca, pilkast, vollyball osv Egen beachbar og egen bar ved pool anlegget.

av zerrin z

Rezalet

Not: İyi yorumlara aldanıp gelmeyin kendileri yapıyor kimse gelmesin çok rezalet bir yer yemekler sinek dolu geldik hemen geri çıkmak istedik çıkamadık çok kötü bir yer Allah kimseyi düşürmesin rezalet

av Whitney C

Mediocre, not a welcoming place for English visitors.

This is the first holiday I’d booked to go away with my Mother for a few years and given the alleged “Ultra inclusive” status, we went ahead and booked. On arrival, we were met by unhelpful reception staff who stated we didn’t need an extra room key, but had given another Bulgarian couple 2 keys. We didn’t think much of it at the time. Room was basic, views lovely however. AC worked but the electrics tripped most days preventing the lights from working. The bedding was dirty, mattresses filthy and my mother and I often got bitten. The bathroom was not cleaned as often as it should have been, rarely did we have towels changed. Basic job most days but thankfully we aren’t messy pups! We had bottled water given to us every day, which was good because for an ultra inclusive that’s all we were given in the mini bar. The beach itself is lovely but like every other review you have to pay for use of the umbrella and sunbeds separately. Very poor for ultra all inclusive. I find myself saying that often! The pool itself is fine, but there is rubbish around the poolside which is often left and not cleaned or maintained. Wasps around the drinks section and the bar itself around the pool is not clean either. Gym you have to pay for daily, so if you were there for a week you’re looking at around £35 for the 7 days use, being gym users ourselves, this was hugely disappointing. The staff are unhelpful generally and we found we were often spoken to poorly and/or not given the time of day. Whether they didn’t understand English or not we don’t know, but it was apparent to us that we were being treated massively differently. Which is a shame, we are definitely far too polite in England that’s for sure! The only members of staff who were helpful was the towel man who gave us directions on how to get to the boat across to Nesebar, always greeted us in the morning and was a pleasure to talk to and Bramon the young lad at the bar, who took time to speak to us and often brought drinks to us and played games. Overall, a very sad state of affairs at this hotel. Lack of entertainment and the animation team were less than to be desired. Lack of enthusiasm generally and very unsure what the staff across the hotel were being paid to do given that they spent all of their time on their mobiles instead of addressing the needs of the guests. I’m not usually one for writing reviews, but as a 30 year old, sociable female who wanted a “luxury” type relaxing break, this was sadly, very disappointing and I’d advise others to consider going closer to Sunny Beach, especially if you wanted the atmosphere, working lights, variety of food and a better sense of inclusion. Or pay more and go further afield for proper luxury. The potential for this hotel is massive but the staff need to step up, be more professional and take pride in where they work. Too many staff, not a lot being done.